jangle's Privacy Policy
Your personal information is very important to us. This document explains in detail how jangle collects your information, why it is collected, and how it is kept secure.
Table of Contents
1. Introduction and Scope
jangle is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to the jangleapp.cam website and its associated mobile applications. When you register on our platform, play games, or use any of our services, you are considered to have agreed to the terms of this Policy.
Our Terms and Conditions should be read alongside this Policy, as both documents together form the complete legal framework for using the platform. This Policy has been prepared in accordance with the digital security laws and data protection regulations currently in force in Bangladesh.
This Policy is available in both English and Bengali. However, the Bengali version shall be considered the definitive version, and in the event of any interpretive discrepancy, the Bengali version will prevail.
2. What Information We Collect
2.1 Identity Information
The following information is collected at the time of account registration:
- Full name (in Bengali or English)
- Date of birth (for age verification — the platform is for persons aged 21+ only)
- National ID card or passport number (if identity verification is required)
- Mobile number
- Email address
2.2 Financial Information
We collect payment-related information to process deposits and withdrawals. This includes bKash, Nagad, Rocket, or Upay account numbers and bank account details. We never collect or store full bank card numbers or PINs.
2.3 Transaction Information
A record is kept of every gaming and financial activity, which includes:
- Deposit and withdrawal history
- Bet and game session records
- Bonus claim and usage details
- Account balance changes
2.4 Technical Information
When you use our website or app, certain information is collected automatically, such as IP address, browser type and version, device information, and the time and location of use.
3. How We Collect Information
jangle collects information in the following ways:
- Directly provided: Information you provide yourself during registration, login, payment, or support requests.
- Automatic collection: Information collected automatically through cookies, session logs, and analytics tools.
- From third parties: Verification information received from identity verification services or payment gateways.
- Public sources: Information collected from publicly available sources when needed for fraud prevention or account verification.
All information collection is done on the basis of your explicit consent, and no information is collected secretly or without your knowledge.
4. How We Use Your Information
The information collected is used for the following purposes:
- Account management: To create your account, verify your identity, and ensure login security.
- Service delivery: To manage game sessions, process bets, and confirm results.
- Financial transactions: To receive deposits and process withdrawals.
- Customer support: To resolve your issues via live chat or email.
- Security and compliance: To prevent account fraud, money laundering, or other unlawful activities.
- Promotional communications: To send you notifications about bonuses and offers, with your consent.
- Platform improvement: To analyse user experience and improve the quality of our services.
5. Data Storage and Security
5.1 Retention Period
We retain your information for as long as your account is active and, after it is closed, for the legally required retention period. We are obliged to retain financial transaction records for an extended period, as this is a legal requirement.
5.2 Technical Security Measures
To keep your information secure, jangle takes the following measures:
- Data transfers are secured through SSL (Secure Sockets Layer) encryption
- Sensitive information is stored in encrypted form in the database
- Through access controls, only authorised staff can view specific information
- Regular security audits and vulnerability assessments are conducted
- Two-factor verification (OTP) is kept in place
5.3 Steps Taken in Case of a Data Breach
If an unexpected data breach occurs, we will promptly notify affected users and take the necessary preventive measures. In such an event, the relevant authorities will be informed in accordance with the law.
6. Sharing Information with Third Parties
jangle does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
6.1 Service Partners
Third-party service providers engaged for payment processing, identity verification, and technical support will only receive the information necessary to carry out their specific tasks. They may not use this information for any other purpose.
6.2 Legal Obligations
Information may be provided in accordance with the laws of Bangladesh or pursuant to court orders. This forms part of obligations related to fraud investigations or anti-money laundering requirements.
6.3 Business Transfers
In the event of a future merger or acquisition, user information may be transferred, but in such cases the terms of this Policy will continue to apply.
7. Cookies and Tracking Technologies
Our website uses cookies. Cookies are small text files stored in your browser.
7.1 Necessary Cookies
These are essential for the basic functioning of the website, such as maintaining login sessions and security verification. These cookies cannot be disabled.
7.2 Functional Cookies
These cookies are used for language preferences, theme settings, and personalised experience. You can disable them if you wish, but some features may become limited as a result.
7.3 Analytical Cookies
These cookies are used to understand website traffic and usage patterns, which helps us improve our services. The information collected by these cookies is completely anonymous.
7.4 Cookie Controls
You can delete or block cookies at any time from your browser settings. Please note, however, that disabling certain cookies may mean you cannot access the full functionality of the jangle platform.
8. Your Rights
You have the following rights regarding your personal information:
- Right to access: You may request to know what information we hold about you.
- Right to correction: You may request that any inaccuracies in your information be corrected.
- Right to deletion: In certain circumstances, you may request that your information be deleted.
- Right to restrict processing: In certain cases, you may ask that the use of your information be restricted.
- Right to withdraw consent: You may withdraw your consent to marketing communications at any time.
To exercise these rights, please contact our support team. We will respond to your request as quickly as possible, subject to any legally mandated retention requirements.
9. Privacy of Minors
jangle strictly follows a 21+ age policy. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration, and additional identity documents may be requested in cases of doubt.
If a minor has mistakenly opened an account and this comes to our attention, the account in question will be closed immediately and the information collected will be deleted in accordance with the law. Further details on age verification and minor protection can be found in our Responsible Gaming section.
10. Changes to This Policy
jangle reserves the right to update this privacy policy at any time. Changes will be published on this page and the "Last updated" date will be revised. For significant changes, registered users will be notified by email or through a platform notification.
If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. You are therefore advised to visit this page regularly. For full details on all policies and terms related to us, visit the About Us page.
11. Contact
If you have any questions, complaints, or requests to correct information regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: You can contact us directly via the chat button at the bottom right of the website
- Support hours: 7 days a week, 24 hours a day
Our support team provides assistance in both Bengali and English. You can also visit our FAQ section for answers to frequently asked questions.